Tervanq™ is owned and operated by Hangzhou Mufen Daily Necessities Co., Ltd. | Legal Representative: Pan Jingmin | Email: service@tervanq.com | Phone: +86 18337328580
Business Address: Room 204588, 20th Floor, Yandafang Wenyuan Building, No. 426 Binwen Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
About Tervanq™
Welcome to Tervanq™.
Tervanq™ is the customer-facing retail brand operated by Hangzhou Mufen Daily Necessities Co., Ltd.
Our store is designed around clear product presentation, identifiable business ownership, understandable service rules, and accessible customer assistance. We want visitors to know who operates the website, what information applies to the products offered, how transportation is handled, and what options are available when assistance is required.
Business Identity
The legal business responsible for operating Tervanq™ is Hangzhou Mufen Daily Necessities Co., Ltd.
Brand: Tervanq™
Legal Company Name: Hangzhou Mufen Daily Necessities Co., Ltd.
Legal Representative: Pan Jingmin
Business Address: Room 204588, 20th Floor, Yandafang Wenyuan Building, No. 426 Binwen Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Customer Support Email: service@tervanq.com
Customer Support Phone: +86 18337328580
These details are intended to remain consistent throughout our principal website and policy pages.
Our Product Information Principles
We aim to provide practical information that helps customers evaluate products before submitting an order.
Depending on the product, the relevant page may include:
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Product photographs;
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Dimensions or measurements;
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Materials;
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Functional characteristics;
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Included components;
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Intended uses;
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Compatibility information;
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Care or maintenance guidance;
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Other relevant specifications.
Customers should review the information available on the applicable product page before ordering.
Product Images and Variations
We aim to display products as accurately as reasonably possible.
Minor differences may occur because of photography, lighting, display settings, manual measurement, manufacturing processes, packaging changes, or production batches.
A minor variation that does not materially change the essential characteristics or intended function of a product does not automatically mean that the product is inconsistent with its description.
Customers who believe an item materially differs from the relevant product information should contact our customer support team.
Responsible Store Communication
Tervanq™ aims to avoid unsupported guarantees, fabricated endorsements, invented certifications, false scarcity, unrealistic performance promises, and other representations that could materially mislead customers.
Our product and service information is intended to reflect the store experience as accurately as reasonably possible.
Core Service Standards
The principal service timeframes used throughout Tervanq™ are:
Eligible Return Period: Within 30 calendar days after delivery.
Approved Refund Timeframe: Generally within 7–10 business days after the applicable review and approval process.
Estimated Transportation Time: Generally 3–7 business days after dispatch.
Customer Support Handling: Normally within 3 business days.
Detailed conditions are provided in the relevant policies.
Product Concerns
Customers should contact us promptly when a product arrives:
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Damaged;
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Defective;
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Incorrect;
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Incomplete;
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Materially inconsistent with its applicable description.
We may request photographs, video, order information, or other details reasonably necessary to understand the matter.
Depending on the circumstances, an appropriate solution may include replacement, return arrangements, refund, or another reasonable corrective measure.
Customers will not be required to bear additional return transportation costs solely because a damaged, defective, or incorrect item was supplied.
Customer Support
For product, order, transportation, tracking, return, refund, or general store assistance:
Email: service@tervanq.com
Phone: +86 18337328580
Customer service requests are normally reviewed and responded to within 3 business days.
Policy Consistency
Our About Us, Contact Us, FAQ, Privacy Policy, Return Policy, Shipping Policy, Terms of Service, and Terms of Use are intended to operate together.
Where the same material subject appears on more than one page, we aim to maintain consistent underlying information and timeframes.
Updates
We may revise this page when our products, website functionality, customer support procedures, business operations, or applicable requirements change.