Tervanq™ is owned and operated by Hangzhou Mufen Daily Necessities Co., Ltd. | Legal Representative: Pan Jingmin | Email: service@tervanq.com | Phone: +86 18337328580
Business Address: Room 204588, 20th Floor, Yandafang Wenyuan Building, No. 426 Binwen Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Shipping Overview
This Shipping Policy explains how Tervanq™ handles order preparation, dispatch, carrier transportation, tracking, delivery exceptions, address concerns, and transportation-related customer assistance.
Preparation Before Dispatch
Orders require preparation before being transferred to a carrier.
No universal fixed preparation period for every Tervanq™ product was specified in the information used to prepare this policy.
Where a specific item requires a particular preparation arrangement, relevant information should be communicated where appropriate.
The transportation estimate below begins after dispatch.
Estimated Transportation Time
Estimated transportation time is generally:
3–7 business days after dispatch
This represents an estimated carrier transportation period and is not an unconditional guarantee that every order will arrive on a specific calendar date.
Transportation Variables
Transportation may be affected by:
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Destination;
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Carrier capacity;
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Local delivery conditions;
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Public holidays;
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Severe weather;
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Customs procedures where applicable;
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Regional disruption;
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Incorrect recipient details;
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Incomplete delivery information;
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Circumstances outside reasonable operational control.
Fulfillment Locations
Orders may be fulfilled through different facilities depending on product availability, destination, logistics capacity, and operational requirements.
The public business address displayed on the Tervanq™ website identifies Hangzhou Mufen Daily Necessities Co., Ltd. as the legal operator of the store.
It does not represent that every parcel is physically dispatched from that business address.
Shipping Charges
No universal fixed shipping charge or free-shipping threshold has been provided for this policy.
Where a shipping charge applies, the applicable information should be clearly presented before the order is submitted.
An undisclosed delivery charge should not be introduced after the order has already been submitted.
Tracking
Where tracking is available for the transportation service used, tracking information should become available after dispatch.
Carrier systems may require additional time before displaying the first event.
A brief delay in tracking activation does not necessarily mean that the parcel has failed to enter the transportation network.
Tracking Assistance
For tracking concerns:
Email: service@tervanq.com
Phone: +86 18337328580
Please provide the relevant order number and available tracking information.
Customer support requests are normally reviewed and responded to within 3 business days.
Delayed Shipments
Where a parcel materially exceeds its estimated transportation window, we may review:
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Carrier tracking;
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Delivery destination;
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Address information;
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Known transportation disruption;
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Other relevant circumstances.
Further investigation may be undertaken where reasonably necessary.
Lost Shipments
If available information reasonably indicates that a shipment has been lost, we will review the circumstances and determine an appropriate solution.
Depending on the individual situation, a solution may include replacement, refund, or another reasonable remedy.
Transfer of a package to a carrier does not automatically prevent Tervanq™ from reviewing a legitimate lost-package concern.
Parcels Marked Delivered
If carrier tracking indicates delivery but the package cannot be located, first check:
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The stated delivery location;
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Mailbox or parcel area;
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Household members;
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Reception area;
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Building management;
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Parcel lockers;
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Carrier notices;
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Other reasonable secure locations.
If the parcel remains unavailable, contact:
service@tervanq.com
+86 18337328580
A carrier delivery event may be considered during the review but will not automatically close a reasonable inquiry.
Address Accuracy
Customers should provide complete and accurate recipient and delivery information.
If an address concern is discovered, contact customer support as soon as possible.
Whether a correction can be completed depends on the current preparation, fulfillment, and carrier status.
Cross-Border Transportation
Some orders may move through cross-border logistics networks.
Where applicable, customs procedures or regional requirements may affect transportation.
Tervanq™ aims to describe fulfillment arrangements accurately and not create a misleading impression about actual dispatch origin.
Transportation Damage
If a product arrives damaged, retain the item and relevant packaging where reasonably possible.
Contact:
Email: service@tervanq.com
Phone: +86 18337328580
Photographs or video may be requested where useful for evaluating the condition.
Related Return and Refund Information
Eligible products may be returned within 30 calendar days after delivery, subject to our Return Policy.
Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.
Shipping Support Record
Brand: Tervanq™
Company: Hangzhou Mufen Daily Necessities Co., Ltd.
Legal Representative: Pan Jingmin
Email: service@tervanq.com
Phone: +86 18337328580
Normal Support Handling: Within 3 business days