Tervanq™ is owned and operated by Hangzhou Mufen Daily Necessities Co., Ltd. | Legal Representative: Pan Jingmin | Email: service@tervanq.com | Phone: +86 18337328580
Business Address: Room 204588, 20th Floor, Yandafang Wenyuan Building, No. 426 Binwen Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Website Access and Use
These Terms of Use govern access to and use of the Tervanq™ website.
They apply to website content, navigation, functionality, communications, intellectual property, security, and visitor conduct.
Store-related services are addressed separately through the Terms of Service and other applicable policies.
Website Operator
The Tervanq™ website is operated by Hangzhou Mufen Daily Necessities Co., Ltd.
Legal Representative: Pan Jingmin
Email: service@tervanq.com
Phone: +86 18337328580
Business Address: Room 204588, 20th Floor, Yandafang Wenyuan Building, No. 426 Binwen Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Acceptance
Visitors accessing or using the website are expected to comply with these Terms of Use and applicable law.
Visitors who do not agree with these Terms should discontinue use of the website.
Appropriate Use
Visitors may use the website for legitimate purposes such as:
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Viewing products;
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Reviewing product information;
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Reading store policies;
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Submitting legitimate orders;
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Reviewing transportation information;
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Reviewing return procedures;
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Contacting customer support;
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Managing lawful interactions with Tervanq™.
Prohibited Conduct
Visitors must not knowingly:
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Attempt unauthorized access;
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Bypass website security;
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Introduce harmful software;
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Disrupt ordinary website operation;
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Generate fraudulent activity;
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Provide deliberately deceptive information;
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Impersonate another individual or organization without authority;
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Misrepresent an affiliation with Tervanq™;
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Misuse protected website content;
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Exploit technical errors abusively;
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Interfere with another visitor's legitimate use.
Accuracy of Website Information
We aim to maintain clear and reasonably accurate website information.
Occasional clerical, technical, product, inventory, formatting, or display errors may occur.
Where a material error is identified, it may be corrected.
Corrections are not intended to create a misleading representation of material conditions already applicable to an existing order.
Product Presentation
Product photographs and descriptions are intended to provide useful information about the goods offered.
Minor differences may arise because of photography, lighting, display settings, manual measurement, packaging changes, or manufacturing batches.
Customers who believe an item materially differs from its applicable description may contact:
Email: service@tervanq.com
Phone: +86 18337328580
Intellectual Property
The Tervanq™ name, logo, original written materials, graphics, layouts, and other protected content may be subject to applicable intellectual property rights.
Visitors may view website content for legitimate personal purposes.
Access to the website does not transfer ownership of intellectual property rights.
Brand Representation
Visitors and third parties must not use Tervanq™ branding in a manner that falsely suggests ownership, authorization, endorsement, partnership, or official affiliation.
Website Availability
We aim to maintain reasonable website availability.
Temporary interruption may occur because of maintenance, network disruption, hosting issues, security events, software updates, independent service-provider interruption, or circumstances outside reasonable control.
Continuous access cannot be guaranteed.
Website Security
Visitors must not intentionally probe, damage, bypass, disable, or interfere with website security without authorization.
Attempts to introduce harmful code or compromise website systems are prohibited.
Customer Accounts
If customer account functionality is available, users should take reasonable precautions to protect their credentials and devices.
Suspected unauthorized activity may be reported through:
service@tervanq.com
+86 18337328580
Communications With Tervanq™
Information provided to customer support should be accurate to the best of the sender's knowledge.
Customers may raise legitimate questions or concerns concerning products, orders, transportation, returns, refunds, website information, or customer support.
Customer support requests are normally reviewed and responded to within 3 business days.
Privacy
Information associated with website use may be handled according to the Tervanq™ Privacy Policy.
Visitors should review that policy for information concerning information categories, operational uses, cookies, external service providers, retention, security, and available privacy choices.
External Websites
The website may contain links to independently operated third-party websites or services.
The presence of a link does not mean that Hangzhou Mufen Daily Necessities Co., Ltd. controls all content or practices of the external service.
Visitors should review applicable external terms and privacy information.
Store Timeframes
Where relevant, the following Tervanq™ operational standards apply:
Eligible Return Period: 30 calendar days after delivery.
Approved Refund Timeframe: Generally 7–10 business days after applicable review and approval.
Estimated Transportation Period: Generally 3–7 business days after dispatch.
Customer Support Handling: Normally within 3 business days.
Detailed conditions remain subject to the policy governing the relevant issue.
Website Integrity
Where credible evidence indicates fraud, malicious software, unauthorized access, technical attacks, or deliberate system misuse, reasonable measures may be taken to protect the website, customers, and company.
This provision does not prevent customers from submitting legitimate complaints or reasonable customer service requests.
General Website Limitation
Website content is provided for legitimate retail and informational purposes.
Although we aim to maintain accurate information and reliable website functionality, no online service can guarantee that every non-material technical element will remain error-free at all times.
Nothing in these Terms is intended to restrict rights or responsibilities that cannot lawfully be excluded.
Relationship With Other Policies
These Terms of Use primarily govern access to and use of the website.
The Terms of Service govern store-related services.
The Shipping Policy explains transportation and delivery.
The Return Policy explains return eligibility and refund handling.
The Privacy Policy explains information handling.
These documents are intended to operate together without creating conflicting material rules.
Updates
These Terms may be revised where website functionality, operating procedures, security practices, or applicable requirements change.
Website Contact Record
Brand: Tervanq™
Company: Hangzhou Mufen Daily Necessities Co., Ltd.
Legal Representative: Pan Jingmin
Business Address: Room 204588, 20th Floor, Yandafang Wenyuan Building, No. 426 Binwen Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Email: service@tervanq.com
Phone: +86 18337328580