Tervanq™ is owned and operated by Hangzhou Mufen Daily Necessities Co., Ltd. | Legal Representative: Pan Jingmin | Email: service@tervanq.com | Phone: +86 18337328580
Business Address: Room 204588, 20th Floor, Yandafang Wenyuan Building, No. 426 Binwen Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Customer Support Center
Tervanq™ provides customer assistance for product questions, order inquiries, transportation concerns, tracking matters, returns, refunds, damaged products, incorrect products, and general store questions.
Contact Details
Customer Support Email: service@tervanq.com
Customer Support Phone: +86 18337328580
Customer Service Hours: Email requests may be submitted 24 hours a day
Normal Support Handling: Within 3 business days
Submitting an email outside ordinary working periods does not mean that the request will be reviewed immediately. Customer service requests are normally reviewed and responded to within 3 business days.
A separate fixed staffed telephone schedule has not been specified.
Information to Include
To help us identify and review a request efficiently, please include relevant information where applicable:
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Order number;
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Product name;
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Description of the issue;
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Transportation or tracking information;
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Delivery date;
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Relevant photographs;
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Relevant video.
Please do not send confidential information that is unrelated to your request.
Product Questions
Customers may contact us before submitting an order if additional product information is required.
Please identify the relevant product and explain what information you would like clarified.
We will make reasonable efforts to respond using information available to us.
Existing Order Assistance
If you need to request a change to an existing order, contact us as soon as possible.
Whether a change remains possible depends on the actual preparation and dispatch status.
Once fulfillment or carrier handling has progressed sufficiently, certain modifications may no longer be technically possible.
Transportation Assistance
Estimated transportation time is generally 3–7 business days after dispatch.
If tracking remains unchanged for an unusual period, the parcel appears materially delayed, or a shipment cannot reasonably be located, contact:
Email: service@tervanq.com
Phone: +86 18337328580
Please provide the applicable order number and available tracking information.
Damaged, Defective, or Incorrect Products
If a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its description, contact us promptly.
Photographs or video may be requested where reasonably useful for understanding the issue.
Depending on the circumstances, an appropriate solution may include replacement, return arrangements, refund, or another reasonable corrective measure.
Return Assistance
Eligible products may be returned within 30 calendar days after delivery, subject to the Return Policy.
Customers should contact us before sending an item.
The public business address displayed on this website identifies Hangzhou Mufen Daily Necessities Co., Ltd. as the operator of Tervanq™ and should not automatically be treated as the return destination for every order.
After an eligible request is reviewed, customer support will provide the applicable return instructions and destination.
Refund Assistance
Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.
If the stated period has passed and assistance is needed, contact:
Email: service@tervanq.com
Phone: +86 18337328580
Please provide the relevant order reference.
Business Contact Record
Brand: Tervanq™
Company: Hangzhou Mufen Daily Necessities Co., Ltd.
Legal Representative: Pan Jingmin
Business Address: Room 204588, 20th Floor, Yandafang Wenyuan Building, No. 426 Binwen Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Email: service@tervanq.com
Phone: +86 18337328580
Normal Support Handling: Within 3 business days