Tervanq™ is owned and operated by Hangzhou Mufen Daily Necessities Co., Ltd. | Legal Representative: Pan Jingmin | Email: service@tervanq.com | Phone: +86 18337328580
Business Address: Room 204588, 20th Floor, Yandafang Wenyuan Building, No. 426 Binwen Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Scope
These Terms of Service govern store-related services available through Tervanq™, including product information, customer orders, fulfillment, transportation assistance, returns, refunds, and customer support.
These Terms should be read together with the other applicable store policies.
Store Operator
Tervanq™ is operated by Hangzhou Mufen Daily Necessities Co., Ltd.
Legal Representative: Pan Jingmin
Email: service@tervanq.com
Phone: +86 18337328580
Business Address: Room 204588, 20th Floor, Yandafang Wenyuan Building, No. 426 Binwen Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Product Information
We aim to provide clear and reasonably accurate information about the products offered through Tervanq™.
Depending on the item, information may include photographs, materials, measurements, functions, intended uses, compatibility information, included components, and other relevant specifications.
Customers should review applicable product information before submitting an order.
Product Variations
Minor differences may occur because of photography, lighting, screen settings, packaging revisions, manufacturing processes, production batches, or manual measurement.
A minor difference that does not materially alter a product's essential characteristics or intended function does not automatically mean that the product is inconsistent with its description.
Product Availability
Availability may change.
Display of a product on the website does not guarantee indefinite availability.
If a product cannot reasonably be fulfilled because availability changes, the matter will be reviewed and an appropriate solution provided.
Customer Information
Customers should provide accurate and complete recipient, contact, and delivery information.
If information needs to be corrected, contact:
Email: service@tervanq.com
Phone: +86 18337328580
Whether a requested modification remains possible depends on the actual preparation and dispatch status.
Order Review
An order may be reviewed where reasonably necessary because of:
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Product unavailability;
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Obvious technical errors;
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Obvious listing errors;
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Suspected fraudulent activity;
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Delivery restrictions;
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Legal restrictions;
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Intentional website misuse;
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Circumstances making fulfillment objectively impracticable.
These provisions are not intended to remove legitimate customer rights.
Preparation and Transportation
Orders require preparation before dispatch.
After dispatch, estimated transportation time is generally 3–7 business days.
Transportation may be affected by carrier conditions, destination, public holidays, customs procedures where applicable, severe weather, or circumstances outside reasonable operational control.
Tracking and Delivery Concerns
Where tracking is available, tracking information should become available after dispatch.
If a package appears materially delayed, lost, damaged during transportation, or cannot reasonably be located, customers should contact customer support.
Relevant carrier information and surrounding circumstances may be reviewed before an appropriate resolution is determined.
Returns
Eligible products may be returned within 30 calendar days after delivery.
Customers should obtain return instructions before sending any item.
The public business address displayed on the website is not automatically the designated return facility for every order.
Preference-Based Returns
For an eligible preference-based return involving a correctly supplied and non-defective product, return transportation costs may be the customer's responsibility.
Detailed requirements are provided in the Return Policy.
Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its applicable description, contact customer support.
We may request reasonable information necessary to review the issue.
Depending on the circumstances, an appropriate solution may include replacement, return arrangements, refund, or another reasonable corrective measure.
Refund Standard
Approved refunds are generally completed within 7–10 business days following the applicable review and approval process.
Customer Support Standard
Customer support requests are normally reviewed and responded to within 3 business days.
Email: service@tervanq.com
Phone: +86 18337328580
Intellectual Property
Unless otherwise indicated, the Tervanq™ name, logo, original written materials, graphics, layouts, and other protected website content may be subject to applicable intellectual property rights.
Website access does not transfer ownership of those rights.
Acceptable Store Use
Visitors and customers must not intentionally:
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Commit fraud;
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Submit knowingly false information;
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Attempt unauthorized access;
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Introduce malicious software;
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Interfere with website security;
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Impersonate another person without authority;
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Deliberately misuse return procedures;
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Use store services unlawfully.
Legitimate complaints, return requests, and delivery inquiries are not considered misuse merely because they concern a dispute or service problem.
External Operational Providers
Certain functions may depend on independent providers supporting hosting, website infrastructure, fulfillment, transportation, communications, security, or related services.
Use of an external provider does not prevent us from reviewing legitimate customer concerns relating to Tervanq™ store operations.
Consumer Rights
Nothing in these Terms is intended to restrict rights or responsibilities that cannot lawfully be excluded.
Consistent Operational Standards
The principal Tervanq™ standards are:
Return Period: 30 calendar days after delivery
Refund Timeframe: 7–10 business days after applicable review and approval
Transportation Estimate: 3–7 business days after dispatch
Customer Support Handling: Within 3 business days
Changes
These Terms may be revised where reasonably necessary to reflect changes in website functionality, operating procedures, store practices, or applicable requirements.
Contact Information
Brand: Tervanq™
Company: Hangzhou Mufen Daily Necessities Co., Ltd.
Legal Representative: Pan Jingmin
Email: service@tervanq.com
Phone: +86 18337328580