Tervanq™ is owned and operated by Hangzhou Mufen Daily Necessities Co., Ltd. | Legal Representative: Pan Jingmin | Email: service@tervanq.com | Phone: +86 18337328580
Business Address: Room 204588, 20th Floor, Yandafang Wenyuan Building, No. 426 Binwen Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Privacy Overview
This Privacy Policy explains how Tervanq™, operated by Hangzhou Mufen Daily Necessities Co., Ltd., may collect, use, retain, disclose, and protect information associated with website visits, customer orders, transportation, returns, refunds, customer support, and related interactions.
We aim to use information only where reasonably necessary for legitimate store operations, customer service, website functionality, security, recordkeeping, and applicable legal obligations.
Information You May Provide
Depending on how you interact with Tervanq™, information may include:
-
Name;
-
Email address;
-
Telephone number;
-
Delivery address;
-
Contact information;
-
Order reference information;
-
Product-related information;
-
Transportation and tracking details;
-
Return information;
-
Refund records;
-
Customer support communications;
-
Information voluntarily provided to us.
Customers should avoid sending unnecessary confidential information through ordinary customer support communications.
Technical Information
Certain technical information may be generated when visitors use the website.
This may include:
-
Internet Protocol address;
-
Browser type;
-
Device type;
-
Operating system;
-
Referring page;
-
Pages viewed;
-
Session timestamps;
-
Website interaction information;
-
Cookie-related information;
-
Security signals;
-
Approximate location derived from network information.
How Information May Be Used
Information may be used to:
-
Administer customer orders;
-
Arrange fulfillment;
-
Support transportation and delivery;
-
Provide tracking assistance;
-
Respond to customer inquiries;
-
Review return requests;
-
Administer approved refunds;
-
Investigate damaged or incorrect products;
-
Maintain customer service records;
-
Protect website security;
-
Detect suspected fraud or misuse;
-
Diagnose technical issues;
-
Improve website functionality;
-
Maintain appropriate business records;
-
Satisfy applicable legal requirements.
Cookies and Similar Technologies
Tervanq™ may use cookies or comparable technologies for website functionality, session continuity, preferences, security, analytics, and performance.
Some technologies may be necessary for ordinary website operation.
Visitors may be able to manage certain settings through browser controls or website controls where available.
Restricting essential functionality may affect portions of the website.
Operational Providers
We may use independent service providers where reasonably necessary to support legitimate store functions.
These may include providers supporting:
-
Website infrastructure;
-
Hosting;
-
Fulfillment;
-
Logistics;
-
Customer communications;
-
Security;
-
Analytics;
-
Data storage;
-
Professional services.
Information should be made available only to the extent reasonably required for the relevant service or where otherwise permitted by applicable law.
Transportation Information
Information reasonably necessary to prepare, transport, track, deliver, or investigate an order may be shared with fulfillment facilities, carriers, or related logistics providers.
Legal and Security Disclosures
Information may be disclosed where reasonably necessary to comply with applicable law, respond to a valid legal request, protect legal rights, investigate suspected fraud, protect customers or other persons, address security concerns, or respond to legitimate regulatory requirements.
Information Retention
Information may be retained for periods reasonably necessary for customer support, legitimate recordkeeping, security, fraud prevention, dispute resolution, or applicable legal obligations.
Information that is no longer reasonably required may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.
Information Security
We use reasonable administrative, organizational, and technical measures intended to reduce the risk of unauthorized access, misuse, alteration, loss, or disclosure.
No internet-connected system can guarantee absolute security.
Visitors should also take reasonable precautions when using shared devices, public networks, or shared communication accounts.
International Operations
Online retail services may involve technical, fulfillment, logistics, or service providers located in different jurisdictions.
Information may therefore be processed outside a visitor's country or region where reasonably necessary and permitted by applicable requirements.
Privacy Rights and Choices
Depending on applicable law, individuals may have rights concerning:
-
Access;
-
Correction;
-
Deletion;
-
Restriction;
-
Objection;
-
Portability;
-
Withdrawal of consent where applicable.
Privacy-related requests may be submitted through:
Email: service@tervanq.com
Phone: +86 18337328580
We may request information reasonably necessary to verify the identity or authority of the requester.
Children's Information
Tervanq™ is not intended to knowingly collect children's personal information where applicable law requires authorization that has not been obtained.
Where such circumstances are identified, reasonable steps may be taken.
External Websites
Our website may contain links to independently operated websites or services.
Those external services maintain their own privacy practices.
Visitors should review the relevant external privacy information before providing information directly to another service.
Customer Support Records
Customer support communications may be retained where reasonably necessary to resolve inquiries, document assistance, prevent misuse, address disputes, or satisfy legitimate recordkeeping requirements.
Customer support requests are normally reviewed and responded to within 3 business days.
Privacy Policy Updates
We may revise this Privacy Policy when our technology, operating procedures, customer support practices, or applicable requirements change.
Privacy Contact Record
Brand: Tervanq™
Company: Hangzhou Mufen Daily Necessities Co., Ltd.
Legal Representative: Pan Jingmin
Business Address: Room 204588, 20th Floor, Yandafang Wenyuan Building, No. 426 Binwen Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Email: service@tervanq.com
Phone: +86 18337328580